Most Orbin problems are one of four things: a post that failed to publish, an account that needs reconnecting, analytics that look empty, or an AI feature that stopped working. Each has a fix below, so try them before you contact support.
A post failed to publish
Failed posts show a Failed label with the reason from the network. To fix and resend one:
- Open the post and read the error next to the failed network.
- Fix the cause. Common ones are below.
- Click Retry publishing on the post to send it again right away. To send it later instead, drag it to a future time on the Content Calendar (a failed post cannot be dropped on a time that has already passed), or click Duplicate to make a fresh copy.
Common causes:
- The account needs reconnecting. See the next section.
- Instagram needs media. Every Instagram post needs at least one image or video.
- The post is too long. The composer shows a character count for each network, for example 280 on X, 2,200 on Instagram, and 3,000 on LinkedIn.
- A temporary problem on the network. Reschedule the post and try again.
An account needs to be reconnected
If an account shows that its access has expired, the network has revoked Orbin's access. This usually happens after a password change, after you remove Orbin in the network's settings, or after you lose your role on a Page. Open the account in Social Accounts, click Reconnect, and approve the permissions again. Only workspace admins can do this.
Analytics look empty
- Numbers appear after your connected accounts have published posts, and Orbin records them from the day you connect. It does not back-fill earlier history.
- Account figures refresh daily, and accounts that published in the last 24 hours are also refreshed hourly.
- Per-post numbers are collected for posts published through Orbin.
- The best-times heatmap needs a few published posts before it shows anything.
AI generation is not working
- Check that you have not used up your monthly AI credits. See Billing & subscriptions.
- Use a more specific brief. Vague prompts give vague results.
- AI Autopilot and comment replies need Professional or above. See Pricing.
I cannot connect or remove an account
Only workspace Admins and Owners can connect or remove accounts, and your plan limits how many you can connect. See How to connect Facebook.
Still stuck?
Open the help button in the bottom-right corner and choose Contact support, or email support@orbin.io. Tell us what you expected, what happened, and include a screenshot if you can.