Most issues fall into a few buckets. Try these before reaching out.
A post failed to publish
- Reconnect the account. Access tokens expire; open the account and click Reconnect.
- Check the content rules. Each platform has its own limits (caption length, number of images, video format). The composer warns you before you schedule.
- Retry the post. Open the failed post and click Retry — transient platform outages are common.
An account shows "Disconnected"
This means the platform revoked Orbin's access — usually a password change or permission timeout. Click Reconnect and re-grant access.
Analytics look empty
- New accounts take a day or two to backfill historical data.
- Analytics only populate for posts published through Orbin or already on the connected account.
AI generation isn't working
- Confirm you haven't hit your plan's monthly AI limit (see Billing & subscriptions).
- Try a more specific prompt — vague prompts produce vague output.
Still stuck?
Open the help button (bottom-right) and choose Contact support, or use Send Feedback to report a bug. Include what you expected, what happened, and a screenshot if you can.